TECHNOLOGY
AI and new smart meter tools push utilities toward deeper digital use
26 Nov 2025

Europe’s water sector is finally shaking off its reputation for slow change. A burst of AI tools, a rise in smart meter rollouts, and a fresh round of tech partnerships are pushing utilities to rethink how they track and manage their networks.
Kamstrup is driving much of the activity. Its latest smart meter deployments in European cities give utilities clearer views of daily consumption and a quicker read on unusual patterns that might signal trouble. Xylem is adding more AI powered analytics after a string of digital acquisitions. Advizzo is expanding its work with utilities that want to help households understand their water use through cloud based insights, a service gaining traction as customers look for simple ways to control costs.
Analysts say these moves reflect a deeper shift toward decisions anchored in data. Utility leaders involved in digital upgrades describe rising pressure to modernize and a growing belief that AI backed analytics can sharpen operational confidence. They also point to factors speeding up adoption, including higher energy bills and tighter regulatory demands. More unpredictable weather is another part of the equation and has put reliability at the center of long term planning.
The transition is not without hurdles. Merging new platforms with older infrastructure remains a persistent technical headache. Many utilities still struggle to combine data from legacy systems, which can blunt the value of AI insights. Security worries are also mounting as more devices connect to the cloud. Specialists continue to call for stronger safeguards, though most agree the risks of standing still outweigh the challenges of moving ahead.
Even so, the market is growing more competitive. Utilities that act early could gain an edge in controlling costs, improving performance, and earning customer trust. Cities stand to benefit too, with more precise leak detection, steadier billing, and networks better able to absorb extreme conditions.
Across the region, urgency is rising. With AI shaping more strategic choices, expanding partnerships and new investments are laying the groundwork for smarter, sturdier water systems that are likely to keep evolving in the years ahead.
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